Effective date 1 November 2026
These terms apply to products ordered through lapompadour.co.za. “We”, “us” and “our” refer to LaPompadour Hair. Your rights under South African consumer law apply to every eligible purchase.
1. About us
- Trading name LaPompadour Hair
- Business address 870 Frhensch Street, Moreleta Park, Pretoria, 0044, South Africa
- Website https://lapompadour.co.za/
- Email lapompadourhair@gmail.com
- Phone 084 489 0294
2. Orders, prices and payment
Orders are subject to stock availability. If we cannot fulfil an order, we will let you know and refund the amounts paid for the unfulfilled order or items, including any applicable delivery charges. If the entire order is cancelled, we will refund the full amount paid.
3. Delivery
We deliver to the areas available at checkout. Please check that your delivery address and contact details are correct before placing your order. If a parcel is delayed, missing or marked as delivered but has not arrived, email us with your order number so we can follow up.
4. Products damaged on arrival
If a product arrives damaged, leaking or broken, please notify us within 30 calendar days of delivery by emailing lapompadourhair@gmail.com or calling us 084 489 0294. Include your order number or other proof of purchase, a brief description and, if possible, photos of the product and parcel. Please keep the item and packaging if safe to do so. If the product is leaking or unsafe to send, contact us for instructions before shipping it.
If a return is needed for a valid delivery damage claim, we will arrange or cover the return courier costs. We offer refunds for products that arrive damaged and will honour any remedy you are entitled to under applicable law. The 30-day reporting window is for delivery damage.
5. Faulty, unsafe or incorrect products
Under sections 55 and 56 of the Consumer Protection Act, where applicable, you may return a product that fails to meet the statutory quality standards within six months of delivery. The return is at our risk and expense, without penalty. You may choose a repair, replacement or refund of the price paid for the product. If a repair fails to resolve the problem or another defect is found within three months of the repair, we will replace the product or refund the price paid in accordance with the Act.
If we send the wrong product, please contact us with your order details so we can arrange any required return at our expense and provide the applicable remedy. Other statutory return rights continue to apply.
6. Change-of-mind returns and exchanges
We do not offer discretionary refunds if you change your mind, select the wrong item or decide you no longer need it. You may email us to request a voluntary exchange for an unused, unopened product in its original packaging. Voluntary exchanges are subject to approval and stock availability. If we approve the exchange, you cover the cost of sending the product back and the cost of delivering the replacement. Please contact us for return instructions before booking a courier.
These conditions apply to voluntary exchanges. Statutory cancellations and returns are handled under the applicable law, including the online cooling-off right below.
7. Online cooling-off period
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase of goods within seven calendar days of receiving them, without giving a reason. Email us within that period with your order details and let us know that you wish to cancel. You are responsible only for the direct cost of returning the goods. We will refund the full payment for the cancelled transaction within 30 days of cancellation only if goods are unused and unopened.
The Act excludes certain transactions from this cooling-off right, including goods made to your specifications and goods that cannot be returned because of their nature. Other rights you have under South African law still apply.
8. Cancellations and refunds
If you need to change or cancel an order before dispatch, email us as soon as possible with your order details. We will confirm what can be changed and apply any cancellation or refund rights available to you by law. Where a refund is due, we will confirm the refund amount and how it will be paid. Statutory refund deadlines apply where relevant.
9. Privacy and payments
We use your order and contact details to process your purchase, arrange delivery and respond to your enquiries. We share the information needed for these purposes with relevant service providers, such as payment processors and couriers.
10. Website content
Product descriptions, photographs, branding and other site content belong to LaPompadour Hair or the relevant rights holders. You may browse the site and save these terms and your order details for your own records. Commercial reuse of protected content requires the relevant rights holder’s permission.
11. Questions, complaints and changes to these terms
For questions, order issues or complaints, email lapompadourhair@gmail.com or call 084 489 0294. These terms are governed by South African law. You may use any consumer complaint or dispute resolution process available to you by law.
We may update these terms from time to time. The version that applied when you placed your order governs that purchase, subject to applicable law.